|Tracked Airmail||DHL Express|
5 —20 days
|Rest of World||
In how long will my order be shipped?
We aim to dispatch all orders within 1-2 days. Please note that orders are only processed Monday - Friday, as we do not ship on weekends or holidays.
How do I track my order?
As soon as your order is shipped, you’ll receive a shipping confirmation email with your tracking number. All Tracked Airmail orders and can be tracked on the website of your country’s National Postal Service (e.g. USPS in the United States). If you choose DHL Express, your order will be trackable on the DHL Express website.
Can I edit or cancel my order?
We process orders quickly but we’ll do our best to accommodate any change request. As soon as you can, email us at firstname.lastname@example.org whether you’d like to update your shipping information, add more items to your order or cancel your order, and we’ll get back to you as soon as possible. Please note that we are unable to cancel or update your order once it has been shipped.
From where do you ship?
All orders are shipped from our sunny studio in Athens, Greece.
Do you ship internationally & how much is it?
Yes we do! All international orders over €60 receive free shipping via Tracked Airmail. For international orders below €60, we offer Tracked Airmail at €5.95 for all destinations.
How long will it take for my order to arrive by Tracked Airmail?
Europe 2 — 10 business days
USA 5 — 20 business days
Canada 10 — 30 business days
Rest of World 10 — 30 business days
These are estimated delivery times. While we will always do our best to ensure that your order is delivered to you on time, please bear with us as certain conditions such as international customs delays and public holidays are beyond our control.
Do you also offer Express Shipping and how long does Express Shipping take?
Besides Tracked Airmail, we also offer DHL Express for those in a rush.
EUROPE €14.50 1-2 business days
USA € 20.50 1-3 business days
CANADA € 20.50 2-3 business days
REST OF WORLD € 34.95 2-4 business days
Do you require signature upon delivery?
We would hate to see your package end up in the wrong hands, so all orders require a signature upon delivery. If you are not present when your parcel is delivered, the postal company will leave a delivery notice and you will be able to reschedule your delivery for a more convenient time. If you won’t be home to sign for your package, we are happy to remove the signature requirement - just reach out to us and we can change it! Please note: If we remove the signature requirement, we unfortunately can’t assist in the event the package is lost in transit.
How much is shipping to Greece?
For deliveries in Greece, we offer flat rate Tracked Shipping at €3.50 and free shipping for all orders over €50. Delivery time is 1-2 business days via Courier and we also accept “Cash on Delivery” with a surcharge of €2.40 on all orders.
What do I do if the good haven’t arrived?
Don't worry, it's rare that a delivery is ever lost. If your package still hasn’t arrived or is showing as delivered and wasn’t, please email us right away. We are happy to look further into it for you!
How much duty and tax will I have to pay?
Orders within the EU will not be subject to any additional charges. Countries outside the EU may occasionally impose customs to international packages. Most packages go through without any charges, but please be advised that we have no control over how your country charges duty. Custom fees and import duties are not included in the purchase price. The buyer is ultimately responsible for all custom fees, import duties, and taxes should these be imposed so if you have concerns about this, please find out about country’s customs and duty policies.
Most of our orders are shipped within 1-2 business days of purchase from our sunny Athens studio, subject to availability and credit authorisation. Please note, we do not ship on the weekend or public holidays.
When your order is shipped, you will receive an e-mail with the tracking number to keep an eye on the status of your package as it makes its way to you. If you have not received this email, please contact us at email@example.com to request an update. Please bear in mind that all deliveries will require a signature upon arrival.
Estimated delivery times are to be used as a guide only and commence from the date of dispatch.
International delivery (EU & Rest of the World)
Orders over €60 – Free shipping
Orders under €60 – €5.90
Delivery time – 4–15 working days
Orders over €50 – Free shipping
Orders under €50 – €3.50
Delivery time – 1–3 working days
Cash on Delivery + €2.40 on all orders
* For orders outside of the EU, there may be duties and import taxes incurred on your shipment that you will be responsible for. Unfortunately, we have not control over these charges and cannot predict what they may be.
* If you want to change the delivery address once your order has been placed, please contact us immediately. Once your order has been dispatched, we will not be able to modify your shipping information for that specific order.
* Please note, we do not ship to P.O. Boxes.