We dispatch orders within 1-2 business days, excluding weekends and public holidays.

All orders ship from our studio in Athens, Greece.

Yes, we ship everywhere.

Orders to the European Union, the United Kingdom, and the United States are delivered with no additional duties or taxes due on arrival.

For other countries, customs duties or import taxes may apply depending on your location and order value. These charges are the responsibility of the customer. Most packages go through without any charges, but please be advised that we have no control over how your country charges duty. If you’re unsure, we recommend checking with your local customs office.

Yes. We offer free standard shipping on all orders within Europe and the United Kingdom.

For the United States, standard shipping is free on orders over $175.

For Canada, Australia, and the rest of the world, standard shipping is free on orders over €150.

We offer free standard shipping on all orders to Europe and the United Kingdom.
Estimated delivery is 5–10 business days.

Standard shipping shows tracking until the parcel is processed at the Frankfurt hub in Germany. After that, tracking may not update again before delivery. This is normal and doesn’t affect delivery.

Duties and taxes are included.

If you’d prefer more detailed tracking, you can upgrade at checkout.

Tracked shipping upgrade:

Europe — €5
United Kingdom — £5

We offer free shipping within Greece via ACS Courier.
Estimated delivery is 1–3 business days.

Standard shipping to the United States is $6.
Estimated delivery is 7–15 business days.

Orders over $175 ship free.

Duties and taxes are included, so what you see at checkout is the final price — no surprise fees.

US orders are fully tracked and delivered by USPS.

Standard shipping is €5.

Orders over €150 ship free.

Estimated delivery:

Canada — 7–15 business days
Australia — 10–20 business days
Rest of World — 10–20 business days

Customs duties or import taxes may apply depending on your country and order value.

We offer free standard shipping to Switzerland and Norway.

Estimated delivery is 7–14 business days.
Standard shipping shows tracking until the parcel is processed at the Frankfurt hub in Germany. After that, tracking may not update again before delivery.

If you’d prefer tracked shipping, you can upgrade for €6 at checkout.

Yes — DHL Express is available for gifts, special occasions, or last-minute plans.

Europe — €16 · 1–2 business days
United Kingdom — £30 · 1–3 business days
United States — $45 · 1–3 business days
Canada — €40 · 2–4 business days
Australia — €45 · 2–5 business days
Rest of World — €45 · 2–5 business days

Orders sent with standard shipping show tracking until they are processed at the Frankfurt hub in Germany. After that, tracking may not update again before delivery. This is normal and doesn’t affect delivery.

If you've upgraded to tracked shipping, you'll be able to follow the parcel through your local postal service once it arrives in your country.

If you haven't received tracking details, email us at contact@emery-studio.com.

If your order hasn’t arrived within the expected timeframe, or tracking seems stuck or incorrect, contact us at contact@emery-studio.com and we’ll look into it. Delays can happen due to customs, local postal services, or public holidays. In most cases, parcels are simply delayed and arrive shortly after, even if tracking makes it look otherwise.

If anything goes wrong in transit, we’ll always make it right.

Sorry to hear it. This usually happens when a delivery address is incomplete or a parcel wasn't collected in time. Contact us with your order number as soon as you see the parcel heading back, and we'll arrange the next steps.

If the parcel needs to be resent due to an address issue, additional shipping fees will apply.

If you prefer a refund, original shipping costs are non-refundable. For orders sent with free shipping, a €4 deduction will be applied to help cover part of the original shipping cost.

Yes. We accept returns on eligible items within 30 days of delivery, as long as they're unworn and in their original packaging.

We don't currently offer direct exchanges. If you'd like a different size, style, or finish, you can return the original item and place a new order.

Yes, we accept returns on earrings as long as they have not been worn or tried on and are returned in their original condition and packaging.

For hygiene reasons, we’re unable to accept returns on piercing jewelry.

To start a return, log in to your customer account and open the order you’d like to return.
Select the item you’d like to send back, choose a return reason, and submit your request.

Once your return request has been reviewed, we’ll send over the return instructions and return address.

Customers are responsible for arranging and covering the cost of return shipping, as we do not provide return labels at this time. We recommend keeping proof of postage until your return reaches us safely.

Original shipping costs are non-refundable.

For orders sent with free shipping, a €4 deduction will be applied to help cover part of the original shipping cost.

Once your return has been received and checked, we’ll process your refund as quickly as possible.

Refunds are issued to your original payment method and usually appear within 2–5 business days, depending on your bank or payment provider.

If an item is returned in a condition that doesn’t meet our return requirements, we may issue a partial refund depending on its condition.

Items must be unworn and returned in their original packaging.

Every order is carefully checked before it leaves us, but on rare occasions something may slip through.

If your piece arrives faulty, incorrect, or not quite right, contact us as soon as possible with your order number, a short description of the issue, and a photo of the item.

We’ll look into it and get it sorted as quickly as possible.

Many of our earrings, ear cuffs, and piercing pieces are sold as singles, so if your order seems incomplete, please first check the product page and your order confirmation to see whether you purchased a single earring or a pair.

If we’ve made a mistake, email us with your order number and a photo of what you received, and we’ll sort it as quickly as possible.

We process orders quickly, but we'll always try to help. Contact us as soon as possible if you need to update an address, add something, or cancel your order.

Once an order has shipped, we’re not able to make any changes.

Enter your code in the discount code box at checkout.

Welcome discounts apply to first orders only, and only one code can be used per order.

If your code isn’t working, contact us and we’ll help.

We accept major credit and debit cards, plus Apple Pay, Google Pay, Shop Pay, Klarna, and PayPal.

Available payment methods may vary slightly depending on your location.

Yes. Your payment information is processed securely at checkout. We don’t store or have access to your card details.

Our site uses encryption to help protect your information.

Available currencies are shown at checkout and may vary depending on your location.

If your card or payment method uses a different currency, your bank or payment provider may apply its own exchange rate or fees.

Check your spam folder first — that's where confirmation emails love to hide. If it's not there, contact us and we'll check whether your order came through.

Join the waitlist on the product page or sign up for our newsletter — those are the first to know. We restock often and introduce new pieces regularly.

Every Emery Studio order arrives in our signature jewelry box with a personalised name card.

To reduce waste, multiple pieces may share a box. If you'd like them packed separately, or if part of your order is a gift, leave a note at checkout and we'll take care of it.

Every piece starts with 925 sterling silver — never brass, never stainless steel. That means a real precious metal base, a lighter, finer feel, and jewelry that’s gentler on sensitive skin.

Our gold pieces are finished with 18 karat gold over sterling silver for a soft, warm tone that looks natural and polished — not overly yellow or brassy.

Our silver pieces are finished with rhodium over sterling silver, which helps protect the surface and reduces tarnishing by more than 10 times compared to unplated sterling silver.

Because the base matters.

Brass is commonly used in fashion jewelry, but it can be irritating for sensitive skin and is more likely to cause green marks.

Stainless steel is strong and practical, but it often has a cooler, more industrial feel.

We use 925 sterling silver because it’s a real precious metal. It gives our jewelry that warm, elevated look — closer to fine jewelry, but made for everyday wear. It feels better, wears better and is a much better option for sensitive skin, while still being light enough for everyday wear.

Yes. Our pieces are nickel-free and made with sensitive skin in mind.

Because we use 925 sterling silver as the base — not brass or stainless steel — our jewelry is a gentler option for everyday wear, especially if your ears tend to react to standard fashion jewelry.

As with all jewelry, individual sensitivities can vary. If you have a known metal allergy, feel free to get in touch before ordering and we’ll help guide you.

No, it won't turn your skin green — that's a brass problem, and we don't use brass.

Sterling silver can naturally tarnish or darken over time, especially in areas that come into close contact with skin, moisture, and oils — like earring posts.

Our silver pieces are finished with rhodium plating to help reduce tarnishing, and our gold pieces are plated over sterling silver, not cheaper base metals.

Gold plating is a finish, so some natural wear over time is normal — especially with frequent exposure to water, sweat, perfume, lotions, or friction.

Things like skin pH, frequency of wear and how a piece is cared for can all make a difference. Earrings, necklaces and bracelets usually hold their finish much longer because they don’t get as much contact. Rings work harder — washing hands, typing, carrying bags, opening things — so they’re the most likely to show wear first.

With a little care and some rotation, your pieces can stay looking beautiful for a long time. If a piece ever wears unusually quickly, get in touch and we’ll take a closer look.

Best to take it off when you can. A little water here and there isn’t the end of the world, but showering regularly with your jewelry may wear down gold plating over time.

If it happens, no panic — just dry your pieces well afterwards.

A little care goes a long way. Our jewelry is made for everyday wear, so you don’t need to overthink it. Just try to avoid regular exposure to water, perfume, lotions, cleaning products, and heavy sweat. We recommend removing your pieces before showering, swimming, working out, or washing dishes — especially rings.

If they do get wet, no panic: dry them well afterwards. A quick wipe with a soft cloth after wear will help keep them looking their best. When you’re not wearing them, store them in their box or in a small airtight bag.

Many of our earrings are sold as either a single earring or a pair — perfect for mixing, matching, and curating your own ear. Ear cuffs and piercing jewelry are sold as singles, while some styles that are traditionally worn as a pair are only sold in pairs.

This is always stated clearly on the product page and in the product details, so we recommend checking before placing your order.

Check our size guides — they'll get you most of the way there. We also include dimensions on every product page so you can get a sense of scale before ordering (inner diameter, outer diameter, stone size — whatever's relevant to the design). Still unsure? Get in touch. We're happy to help.

We check every clasp before shipping, but hinged hoops can shift slightly under pressure. Sterling silver is naturally malleable, which is part of why it's comfortable — but it also means a post can occasionally stop clicking into place. Good news: it's almost always an easy fix. Bend the post very slightly upward with your finger, then close it again.

A tiny adjustment is usually all it takes to hear the click again.

This is actually very common. Earrings can look surprisingly different from person to person depending on ear size, lobe shape, and piercing placement. The same style may look smaller on one ear and larger on another, so product photos are meant as a guide, not an exact 1:1 preview.

We include measurements on every product page to help with this, and if you’re unsure about sizing before ordering, you’re always welcome to contact us.

If the size isn’t quite right, you’re welcome to return the item in line with our return policy.

Sterling silver can naturally change a little over time, especially with pieces you wear often. Water, skincare, perfume, sweat, and everyday friction all leave their mark eventually. If a piece seems to have changed faster than it should, send us your order number and a couple of clear photos. We'll take a look.